RevCalls.ai Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is established by Revica.io, LLC ("Company," "we," "us," or "our"), operating as RevCalls.ai. This Policy describes how we collect, use, store, process, disclose, and protect information, including personal information, obtained from users ("you" or "your") of our website https://www.revcalls.ai, our AI-powered communication and marketing services, and any related products or services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Policy and agree to the practices described herein. This Policy is incorporated into and subject to our Terms and Conditions.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

• Identifiers such as name, email address, postal address, phone number, business name, account identifiers, IP address, or similar identifiers
• Commercial information such as records of services purchased, subscription plans, or marketing campaign details
• Audio and electronic information, including call recordings, voicemails, transcripts, and SMS message content
• Professional or employment related information voluntarily provided to us
• Financial information necessary for billing and payments (processed through third-party payment processors)
• Business information including industry type, target market, and service offerings

2.2 Usage and Technical Data

We automatically collect certain information when you interact with our Services, including:

• Website usage data, logs, and traffic information
• Device and connection data such as browser type, operating system, and IP address
• Call logs, message logs, timestamps, and related metadata
• Marketing campaign performance data including ad impressions, clicks, and conversions
• Landing page analytics and visitor behavior data

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services. These may include:

• Session cookies necessary for functionality
• Preference cookies to store user settings
• Security cookies to protect accounts and systems
• Analytics and advertising cookies to understand usage and improve marketing efforts

You may control cookies through your browser settings. Disabling cookies may limit certain features.

2.4 Location Data

If enabled on your device, we may collect approximate location data to improve service functionality and for geographic targeting of marketing campaigns. You may disable location sharing at any time through your device settings.

2.5 Third-Party Data

For users of our Professional Package, we may receive data from third-party advertising platforms (such as Google Ads) related to campaign performance and user interactions with your marketing materials.

3. How We Use Information

3.1 Core Uses

We use collected information to:

• Provide, operate, and maintain the Services
• Manage accounts, billing, and customer support
• Configure and train AI agents specific to your business needs
• Process communications through AI-powered systems
• Manage marketing campaigns on your behalf (Professional Package users)
• Communicate service related updates and notices
• Monitor performance, security, and abuse
• Improve reliability, functionality, and user experience

3.2 Product Improvement and Analytics

We may use data in aggregated or de-identified form to:

• Analyze usage trends
• Improve existing features
• Develop new products and services
• Train and evaluate AI systems and models
• Optimize marketing campaign performance

3.3 Marketing and Communications

With your consent, we may use your contact information to:

• Send promotional materials about our Services
• Provide updates about new features or offerings
• Share industry insights and best practices

You may opt out of marketing communications at any time.

We do not sell personal information for monetary consideration.

4. Data Sharing and Disclosure

4.1 Service Providers

We may share information with trusted third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• AI and natural language processing platforms
• Analytics and monitoring services
• Communications and SMS providers
• Payment processing services
• Advertising platforms (for Professional Package campaign management)

These providers are authorized to use information only as necessary to provide services to us and are bound by confidentiality obligations.

4.2 Business Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, or sale of assets, subject to reasonable confidentiality protections.

4.3 Legal and Safety Obligations

We may disclose information when required to comply with law, regulation, legal process, or to protect the rights, safety, and property of the Company, our users, or others.

4.4 Aggregated or De-Identified Data

We may share aggregated or de-identified data for business, analytics, research, or marketing purposes.

4.5 Your Authorized Third Parties

We may share information with third-party platforms and services that you authorize us to integrate with (such as calendar systems, CRM platforms, or advertising accounts).

5. Data Retention and Security

5.1 Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account information: Duration of active subscription plus reasonable period thereafter
• Call recordings and transcripts: As configured by user or as required by law
• Marketing campaign data: Duration of campaign plus reasonable period for analytics
• Billing records: As required by applicable tax and financial regulations

5.2 Security

We implement reasonable administrative, technical, and physical safeguards to protect information, including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection

No system is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

You may request to:

• Access or update certain account information through your account dashboard
• Request a copy of personal information we hold about you
• Request deletion of personal information, subject to legal and operational limitations
• Opt out of non-essential marketing communications
• Object to certain processing activities
• Export your data in a portable format

Requests may be submitted by contacting us at hello@revcalls.ai.

7. International Data Processing

Our Services are operated from the United States. If you access the Services from outside the United States, you acknowledge that information will be processed and stored in the United States and other jurisdictions where we or our service providers operate.

8. Children's Privacy

The Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on our website with an updated effective date. Continued use of the Services after changes become effective constitutes acceptance of the updated Policy. For material changes, we will provide at least 30 days' notice.

10. Rights Under U.S. Privacy Laws

10.1 California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

• Know what personal information is collected, used, shared, or sold
• Request access to personal information
• Request deletion of personal information
• Opt-out of the sale or sharing of personal information
• Correct inaccurate personal information
• Limit use and disclosure of sensitive personal information

We do not sell personal information as defined under California law.

To exercise these rights, California residents may contact us using the information below. We will verify your identity before processing requests.

10.2 Other State Privacy Rights

Residents of other states with applicable privacy laws may have similar rights. Please contact us to exercise any rights available to you under applicable law.

11. Third-Party Tools and Services

We may use third-party tools and services including:

Analytics and Monitoring:

• Google Analytics
• Cloudflare
• Mixpanel
• PostHog

Communications and Infrastructure:

• Twilio (for phone services)
• SendGrid (for email)
• AWS or similar cloud hosting providers

Marketing Platforms:

• Google Ads (for Professional Package users)
• Facebook/Meta advertising platforms (for Professional Package users)

Development and Support:

• GitHub
• Customer support platforms

Each provider processes data according to its own privacy policies. We encourage you to review their policies.

12. AI-Specific Privacy Considerations

12.1 AI Training and Improvement

We may use data from your interactions with our AI systems to:

• Improve AI model accuracy and performance
• Train AI systems to better understand industry-specific terminology
• Enhance natural language processing capabilities

We take steps to de-identify or anonymize data used for these purposes where possible.

12.2 Call and Message Content

When you use our AI receptionist service:

• Call recordings and transcripts are stored securely
• You control retention settings for recordings
• AI-generated responses are based on your configured business information
• We do not use the content of your business calls for marketing purposes

13. Payments

Payment processing is handled by third-party payment processors. We do not store complete payment card details. Our payment processors comply with PCI-DSS standards.

14. Contact Information

For privacy-related inquiries or to exercise your rights, please contact us at the email address above.

15. Governing Law

This Policy is governed by the laws of the United States and the state where Revica.io, LLC is registered, without regard to conflict of law principles. Any disputes shall be resolved in accordance with the dispute resolution provisions in our Terms and Conditions.